Terms & Conditions


Custom and personalised orders

Write a message here to discuss your wishes and details on pricing and delivery times.

Payment options

Payment can be completed through these circuits: Visa, Mastercard, Apple Pay, Google Pay and Paypal. Bigcartel keeps your payment information secure. Bigcartel shops never receive your credit card information.

Shipping

Shipment is usually made within 3 working days after payment is received.
The tracking number of the shipment will be sent by e-mail to the address used during the check out.

Customs and Import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Returns and exchanges

I gladly accept exchanges: contact me within 7 days of delivery.
Dispatch items back within 14 days of delivery.
I don't accept returns or cancellations but please contact me if you have any problems with your order.

The following items can't be returned or exchanged, unless they arrive damaged or defective:

  • Custom or personalised orders
  • Digital downloads

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.